Legal

Who We Are

Lionheart Online Coaching (“we”, “us”, or “our”) is a personal training and online coaching service operated by Zac Leason. This privacy policy explains how we collect, use, and protect your personal information.

Information We Collect

When you enquire about or use our services, we may collect:

• Name and contact details (email, phone number)
• Health and fitness information relevant to your coaching
• Photos submitted for progress check-ins
• Payment information (processed securely by third-party providers)
• Communication history via email or WhatsApp

How We Use Your Information

We use your personal information to:

• Provide personalised coaching, training, and nutrition plans
• Communicate with you about your progress and goals
• Process payments for our services
• Improve our services based on feedback

Data Protection

We take reasonable measures to protect your personal information. Your data is stored securely and is only accessible to authorised personnel. We do not sell, trade, or rent your personal information to third parties.

Third-Party Services

We use third-party services including Typeform (for enquiry forms) and payment processors. These services have their own privacy policies governing how they handle your data.

Your Rights

Under UK data protection law (UK GDPR), you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at lionheartonlinecoaching@gmail.com.

Cookies

This website uses minimal cookies necessary for functionality. We do not use tracking or advertising cookies.

Agreement to Terms

By purchasing or using Lionheart Online Coaching services, you agree to these terms. Please read them carefully before proceeding.

Services

We provide online coaching, personalised training plans, nutrition guidance, and related fitness services. All plans are tailored to individual clients based on information provided during consultation.

Health Disclaimer

Our services are not a substitute for professional medical advice, diagnosis, or treatment. You should consult with a qualified healthcare provider before starting any fitness or nutrition programme. You participate in our programmes at your own risk.

Client Responsibilities

You agree to:

• Provide accurate and complete information about your health and fitness
• Inform us of any medical conditions, injuries, or medications
• Complete scheduled check-ins as required by your chosen plan
• Follow programmes responsibly and within your capabilities

Payment Terms

Payment is required upfront for all coaching packages. Subscription plans require payment at the start of each billing period. Prices are as displayed at the time of purchase.

Contracts and Cancellation

Subscription packages have a minimum 3-month commitment. After this initial period, you may cancel with notice before your next billing date. One-off packages (personal training blocks, posing sessions) are non-refundable once purchased.

Refund Policy

Each plan is individually prepared and bespoke to your goals. As personalised services, they fall outside statutory cancellation rights and are non-refundable under standard circumstances. If you need to cancel or postpone, please contact us to discuss your situation.

Intellectual Property

All training plans, nutrition guides, and materials provided are the intellectual property of Lionheart Online Coaching. They are for your personal use only and may not be shared, reproduced, or distributed.

Limitation of Liability

To the fullest extent permitted by law, Lionheart Online Coaching shall not be liable for any indirect, incidental, or consequential damages arising from use of our services.

Contact

For questions about these terms, contact us at lionheartonlinecoaching@gmail.com.